Terms of Service

1 About these Terms #s1

1.1 Apartments.com.gh (the "Platform") is operated by Apartments Global Limited, a company incorporated in Ghana under the Companies Act on 15 August 2019 with company registration number CS172462019 and Taxpayer Identification Number C0029163927, whose registered address is 2nd Floor, 10 Abafun Crescent, Labone, Accra ("we", "us", "our").

1.2 These Terms of Service ("Terms") govern your access to and use of the Platform, together with our Privacy Statement and any other policies we refer to. By accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms.

1.3 If you use the Platform on behalf of a business (for example as an agent or developer), you confirm you have authority to bind that business to these Terms, and "you" includes that business.

2 Definitions #s2

• "Platform" means the website at apartments.com.gh, its subdomains, and any related apps or services we operate.
• "User", "you" means any person who accesses or uses the Platform.
• "Lister" means a landlord, agent, developer, property manager or partner who publishes a listing or purchases services.
• "Listing" means any property advertisement, description, image, price or related content published on the Platform.
• "Services" means features we provide, including listings, enquiries, and paid services such as advertising, verification, inspection, photography and payment facilitation where offered.
• "Content" means any text, image, data or material submitted to or published on the Platform.

3 Who can use the Platform #s3

3.1 You must be at least 18 years old and able to enter into a binding contract to use the Platform or create an account.

3.2 You agree to use the Platform only for lawful purposes and in accordance with these Terms.

3.3 We may refuse, restrict, suspend or withdraw access to the Platform, or to any Service, at our reasonable discretion — including where we believe these Terms or the law have been breached.

4 Your account #s4

4.1 Some features require an account. You agree to provide accurate, current and complete information, and to keep it up to date.

4.2 You are responsible for keeping your login details confidential and for all activity that takes place under your account. Tell us promptly if you suspect unauthorised use.

4.3 You must not share, sell or transfer your account, or use another person's account without permission.

5 The Platform's role #s5

5.1 The Platform is a venue that connects users with property listings and related Services. We are not the owner, landlord, vendor, agent or manager of any listed property, and we are not a party to any tenancy, sale, or other agreement reached between users, unless we expressly state otherwise in writing.

5.2 We do not act as an estate agent or broker in respect of listings published by third parties, and we do not endorse any Lister or Listing by allowing it to appear on the Platform.

5.3 Any dealing, negotiation, viewing, agreement or payment between users is entered into at those users' own risk and responsibility.

6 Listings & lister obligations #s6

6.1 If you publish a Listing, you represent and warrant that:

• 6.1.1 the information is accurate, current, and not misleading;
• 6.1.2 you have the legal right and authority to advertise, let or sell the property;
• 6.1.3 the property exists, is genuinely available on the terms stated, and is not double-listed on materially different terms;
• 6.1.4 your images and content are your own or properly licensed, and do not infringe anyone's rights;
• 6.1.5 the Listing and your conduct comply with all applicable Ghanaian laws and regulations.

6.2 We may (but are not obliged to) review, edit, reject, re-categorise or remove any Listing, and may require verification of a Lister's identity or authority before or after publication.

6.3 You are solely responsible for your Listings and for honouring the terms you advertise.

7 Rent, advances & legal compliance #s7

7.1 Users letting property through the Platform must comply with Ghana's rent laws, including the Rent Act 1963 (Act 220) as amended. In particular, for a tenancy longer than six months a landlord or agent must not demand or receive more than six months' rent in advance, and for a monthly or shorter tenancy the statutory limit is tighter.

7.2 Listers must not use the Platform to advertise or solicit advance rent, fees or terms that breach applicable law.

7.3 We may remove Listings, withdraw badges, and suspend or terminate accounts where we reasonably believe a user is demanding unlawful advance rent, charging unlawful fees, or otherwise breaching rent law.

8 Fees & paid services #s8

8.1 Listing may be free or paid depending on the option chosen. Paid Services — such as advertising, featured listings, verification, inspection and photography — are described, with their fees, at the point of purchase or on the relevant page.

8.2 Fees are payable in the currency and by the methods stated at checkout. Unless stated otherwise or required by law, fees are non-refundable once the relevant Service has begun.

8.3 We may change our fees and introduce new charges. Changes will not affect Services already paid for, and we will give reasonable notice of changes in line with clause 20.

8.4 You are responsible for any taxes applicable to your use of paid Services.

9 Verification & inspection services #s9

9.1 Where we (or partners) provide land verification, property inspection, measurement or similar Services, those Services are provided to reduce risk and inform your decisions. They are due-diligence and evidence Services.

9.2 They do not guarantee any outcome, do not warrant that a property, title or transaction is free of defects or claims, and do not replace advice or certification from a qualified lawyer, licensed surveyor, structural engineer or other professional. Any formal certification or professional sign-off is provided by the appropriately qualified professional, not by the Platform.

9.3 The specific scope, deliverables and limits of each such Service are set out on the relevant Service page and any separate agreement, which prevail for that Service.

10 Prohibited conduct #s10

10.1 You must not:

• 10.1.1 post false, fraudulent, misleading, duplicate or "bait" listings, or property you have no right to advertise;
• 10.1.2 demand or solicit unlawful advance rent, viewing fees or other unlawful charges;
• 10.1.3 harass, defraud, impersonate or mislead other users;
• 10.1.4 upload unlawful, infringing, defamatory or harmful content, or malware;
• 10.1.5 scrape, harvest or copy Content or data except as expressly permitted;
• 10.1.6 interfere with, overload or attempt to gain unauthorised access to the Platform;
• 10.1.7 use the Platform to breach any law, or to launder money or facilitate any offence.

10.2 We may investigate suspected breaches and cooperate with law-enforcement and regulators, including the Rent Control Department where relevant.

11 User content & licence #s11

11.1 You keep ownership of the Content you submit. You are responsible for it and confirm you have the rights needed to submit it.

11.2 You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for formatting), display and distribute your Content for the purpose of operating, promoting and improving the Platform and your Listings. This licence ends when your Content is removed, except where it must be retained for legal, backup or record-keeping purposes, and for copies already shared by others.

11.3 We may remove Content that we reasonably consider breaches these Terms or the law.

12 Intellectual property #s12

12.1 The Platform, its design, software, text, graphics, logos and branding (excluding user Content) are owned by us or our licensors and protected by intellectual-property laws.

12.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended purpose. You may not copy, modify, distribute, sell or create derivative works from the Platform without our written permission.

13 Third-party links & services #s13

13.1 The Platform may link to or integrate third-party websites, products or services (for example mortgage providers, payment processors or partner sites). We do not control and are not responsible for third-party content, products or terms.

13.2 Your dealings with any third party are between you and that third party, and may be governed by their own terms and privacy policies.

14 No warranty on listings #s14

14.1 Listings are provided by Listers, not by us. We do not verify, and do not warrant, the accuracy, quality, legality, availability, safety or condition of any listed property, nor the identity, authority or conduct of any Lister, except where we expressly state that a specific Service has been performed.

14.2 You are responsible for satisfying yourself about any property and any counterparty before entering into an agreement or making a payment — including by inspecting the property, verifying ownership and title, and taking independent legal advice.

15 Disclaimers #s15

15.1 The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including of merchantability, fitness for a particular purpose and non-infringement.

15.2 We do not warrant that the Platform will be uninterrupted, timely, secure or error-free, or that any defect will be corrected.

15.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

16 Limitation of liability #s16

16.1 To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, data, goodwill or opportunity, arising from or in connection with your use of the Platform.

16.2 We are not liable for the acts, omissions, listings, conduct or default of any Lister, user or third party, including any loss arising from a transaction, tenancy, advance payment, fraud or dispute between users.

16.3 Subject to clause 15.3, our total aggregate liability arising out of or in connection with the Platform or these Terms is limited to the greater of (a) the total fees you paid us for the Service giving rise to the claim in the twelve (12) months before the event, or (b) GH₵5,000.

17 Indemnity #s17

17.1 You agree to indemnify and hold us harmless from claims, losses, liabilities and reasonable costs (including legal fees) arising from your breach of these Terms or the law, your Content or Listings, or your dealings with other users.

18 Suspension & termination #s18

18.1 You may stop using the Platform at any time and may close your account through your account settings, or by emailing hello@apartments.com.gh.

18.2 We may suspend or terminate your access, remove your Listings or Content, or withdraw a badge, where you breach these Terms or the law, where necessary to protect users or the Platform, or as otherwise permitted here. Where reasonable and lawful, we will give notice.

18.3 Provisions that by their nature should survive termination — including clauses 11.2, 12, 14, 15, 16, 17 and 19 — continue to apply.

19 Governing law & disputes #s19

19.1 These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Ghana.

19.2 The parties will first try to resolve any dispute amicably through good-faith discussion. If that fails, the dispute is subject to the exclusive jurisdiction of the courts of the Republic of Ghana, sitting in Accra. Nothing in this clause prevents the parties from agreeing to resolve a dispute by mediation or arbitration in Ghana where both sides consent in writing.

20 Changes, contact & general #s20

20.1 We may update these Terms from time to time. The updated Terms take effect when published, and we will update the "last updated" date. For material changes we will give reasonable notice by a prominent notice on the Platform and, where you have an account, by email to your registered address. Continuing to use the Platform after changes take effect means you accept them.

20.2 If any provision is found invalid or unenforceable, the rest remain in full force.

20.3 Our failure to enforce a provision is not a waiver of it.

20.4 These Terms, together with our Privacy Statement and any Service-specific terms, are the entire agreement between you and us regarding the Platform.

20.5 Questions about these Terms can be sent to hello@apartments.com.gh or via our contact channels.